Student Grievance Procedure
A student is encouraged to discuss academic progress, suggestions, or concerns with Sonoran Desert Institute staff, faculty, or administration. It is suggested that the student make contact with the staff by email or telephone. In the event of a concern, grievance, or complaint that is not satisfactorily addressed through informal conversation, the student may submit a formal complaint relating to the following unresolved areas:
- Technical issues
- Faculty performance
- Program content
The formal complaint must be in writing and may be delivered via the website using the online form at the bottom of this page. The student should use the SDI Student Grievance Form and include information regarding the informal conversations.
When the Institute receives an SDI Student Grievance Form, the Institute’s compliance officer must send an acknowledgment letter within two business days stating that an investigation will begin. The compliance officer will contact the staff/faculty members directly involved and attempt to reach a resolution. The compliance officer will keep a log of all formal complaints. Within 15 days after the acknowledgment letter is sent, the compliance officer must provide to the student a mailed written response of the Institute’s decision.
The student, if not satisfied with the decision, may appeal that decision, in writing, to the Institute’s president. The president must respond to the student within 15 days after receipt of the appeal. The decision of the president is final and the Institute will end all investigation regarding the grievance.
If the student’s complaint cannot be resolved after exhausting the Institute’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary Education. The student must contact the State Board for further details. The State Board mailing address and contact information is listed below.
Arizona State Board for Private Postsecondary Education
1740 W. Adams, 3rd Floor
Phoenix, AZ 85007
The student may also file a complaint with the Distance Education Accrediting Commission (DEAC). Their contact information is listed below.
Distance Education Accrediting Commission (DEAC)
1101 17th Street NW, Suite 808
Washington, DC 20036
AZ-SARA Complaint Process
The Arizona SARA Council has jurisdiction over Arizona SARA-approved institutions including Sonoran Desert Institute (SDI) in relation to non-instructional complaints. Instructional complaints, such as grade grievances, are not reviewed by the Council and should not be submitted for review. Prior to registering a non-instructional complaint with the Arizona SARA Council, the student/complainant must complete SDI’s and the Arizona State Board for Private Postsecondary Education complaint process, as listed in the above grievance procedures. Non-instructional complaints may be submitted at http://azsara.arizona.edu/complaint-process.back to about sdi
For California Students Only
An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at:
P.O. Box 980818
West Sacramento, CA 95798-0818
Phone: (916) 574-8900, Fax: (916) 263-1897